Terms & conditions.
Super Easy Storage.
Super Easy Storage Website Terms of Use
This website (site) is operated by Super Cheap Franchise Pty Ltd, trading at Super Easy Storage, ABN 20 118 677 626. It is available at supereasystorage.com.au and may be available through other addresses or channels.
Consent: By accessing and/or using our site, you agree to these terms of use and our privacy policy (also available on our site). Please read these terms carefully and immediately cease using our site if you do not agree to them.
Variations: We may, at any time and at our discretion, vary these terms by publishing the varied terms on our site. We recommend you check our site regularly to ensure you are aware of our current terms. Materials and information on this site (content) are subject to change without notice. We do undertake to keep our site up-to-date and we are not liable if any content is inaccurate or out-of-date.
Licence to use our site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our site in accordance with these Terms. All other uses are prohibited without our prior written consent.
Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our site; which we would consider inappropriate; or which might bring us or our site into disrepute, including (without limitation):
- anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
- using our site to defame, harass, threaten, menace or offend any person;
- interfering with any user using our site;
- tampering with or modifying our site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
- using our site to send unsolicited email messages; or
- facilitating or assisting a third party to do any of the above acts.
Exclusion of competitors: You are prohibited from using our site, including the content, in any way that competes with our business.
[No commercial use: Our site is for your personal, non-commercial use only. You must not use our site, or any of the content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.]
Information: The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our site and all of the content. Your use of our site and your use of and access to any content does not grant or transfer to you any rights, title or interest in relation to our site or the content. You must not:
- copy or use, in whole or in part, any content;
- reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any content to any third party; or
- breach any intellectual property rights connected with our site or the content, including (without limitation) altering or modifying any of the content, causing any of the content to be framed or embedded in another website or platform, or creating derivative works from the content.
User content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (user content) on our Site. By making available any user content on or through our site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the user content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such user content on, through or by means of our site.
You agree that you are solely responsible for all user content that you make available on or through our Site. You represent and warrant that:
- you are either the sole and exclusive owner of all user content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such user content (as contemplated by these terms); and
- neither the user content nor the posting, uploading, publication, submission or transmission of the user content or our use of the user content on, through or by means of our site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any user content. We may, at any time (at our sole discretion), remove any user content.
Third party sites: Our site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
Discontinuance: We may, at any time and without notice to you, discontinue our site, in whole or in part. We may also exclude any person from using our site, at any time and at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our site or the content, including (without limitation) that:
- they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
- access will be uninterrupted, error-free or free from viruses; or
- our site will be secure.
You read, use and act on our site and the content at your own risk.
Limitation of liability: To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (liability) suffered by you or any third party, arising from or in connection with your use of our site and/or the content and/or any inaccessibility of, interruption to or outage of our site and/or any loss or corruption of data and/or the fact that the content is incorrect, incomplete or out-of-date.
Indemnity: To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any liability suffered or incurred by us arising from or in connection with your use of our site or any breach of these terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these terms, and continues after these terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these terms.
Termination: These terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these terms and limitations of liability set out in these terms will survive.
Disputes: In the event of any dispute arising from, or in connection with, these terms (dispute), the party claiming there is a dispute must give written notice to the other party setting out the details of the dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the dispute or agree on the method of resolving the dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the dispute, or (if the dispute is not resolved) agree on an alternate method to resolve the dispute, within 21 days after receipt of the notice, the dispute may be referred by either party (by notice in writing to the other party) to litigation.
Severance: If a provision of these terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these terms.
Jurisdiction: Your use of our site and these terms are governed by the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Special offer terms and conditions: From time to time Super Easy Storage runs offers and promotions. The applicable terms and conditions can be found here.
Our site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions and notices, please contact us at:
For any questions or notices, please contact:
Super Cheap Franchise Pty Ltd, trading at Super Easy Storage, ABN 20 118 677 626.
contact@supereasystorage.com.au
Last updated 14 July 2020
Customer Storage Insurance Agreement Terms and Conditions
Your Customer Storage Insurance Benefits Product Disclosure Statement provided to you at pick up of your goods is an important document that outlines the terms and conditions of storing with Super Easy Storage as below.
All goods stored by us are stored at your risk and subject to our license agreement with you. You can choose to bear the risk yourself or obtain it with any insurer you choose.
Super Easy Storage is not the insurer of the insurance benefits. The policy we hold is referred to as the Master Policy. The insurers of the Master Policy, for their relevant proportions only, are QBE Insurance (Australia) Limited ABN 78 003 191 035 AFS licence number 239545 of 82 Pitt St, Sydney 2000 – 50% and Mercantile Mutual Insurance (Australia) Limited ABN 35 000 456 799 of 347 Kent St, Sydney 2000 – 50%. Both insurers are authorised insurers under the Insurance Act 1973 (Cth).
The Master Policy is issued by QBE Mercantile Mutual Limited ABN 28 087 142 569 AFS licence number 237916 of 85 Harrington St, Sydney NSW 2000 as agent of the insurers under binder. This means it can enter into and act in relation to the insurance policy as if it were the insurers on their behalf.
Self-storage insurance can be easily applied for by completing an application form and paying on the day you move in. Super Easy Storage recommends you read the Product Disclosure Statement in full.
Â
When does your storage insurance benefit start and finish?
Your Customer Storage Agreement needs to be signed by you once our drivers arrive at your place. Your insurance commences at this time.
Your Agreement ends when you provide at least 30 days written notice to us, you move out of storage or you fail to pay the relevant amount by the due date.
Â
Privacy Notice
QBE Mercantile Mutual and Aon are committed to safeguarding your privacy and the confidentiality of your personal information.
We collect personal information only relevant to your business with us to decide whether or not to provide you with an insurance benefit. We may disclose your personal information to our agents who assist us in administering your and our rights under this insurance, to any other insurer or reinsurer who make enquiries about your insurance history or responding to similar enquiries from them, your agents representing you in relation to these insurance benefits and any other third party we agree with you.
We aim to ensure that your personal information is accurate, up to date and complete. If you have a complaint, it will be managed and resolved through our internal privacy complaint procedure. To obtain more information about our privacy policies, please contact us.
Â
Product Disclosure Statement (PDS) Notice
This document is your Product Disclosure Statement. Other documents may make up our PDS and when they do we will tell you.
Â
What the Customer Insurance benefits cover
Insuring your valuables for as little as $24 per module per month.
Maximum cover of $8,000 per module, (unless you have previously purchased additional insurance benefit in which case we will honour your original coverage amount)
Â
Information relating to your policy
 All applications are subject to approval.
All premiums must be prepaid.
Â
EXCLUSIONS:
The following is not covered:
Fire, lightning, impact, explosion, earthquake, aircraft, riots and strikes, malicious damage, storm and tempest and/or water, burglary which shall mean theft resulting from forcible entry.
- The first $1,000 of each and every claim. You must bear this amount yourself.
- Currency, deeds, securities, money, notes, jewellery, watches, precious stones, furs or garments trimmed with fur.
- Paintings, antiques, curios and works of art limited to $1000 each item and not more than a total of $5000.
- Motor vehicles and motorcycles.
- Boats or watercraft over nine metres in length or aircraft.
- Any flammable liquid, gas or oil such as petrol, kerosene, LPG, aerosols, diesel fuel or engine oil, any corrosive chemicals or nitrates such as chlorine, sulphuric acid or fertiliser.
- Tobacco, cigarettes, alcohol, wine or beer, paint or tyres in bulk.
- Loss or damage to property which is caused by its own:
- wear, tear, rust, corrosion or deterioration; or
- mechanical breakdown, electrical breakdown, fault, inherent defect, omission or design;
- Loss or damage directly resulting from:
- vermin, insects, mildew, spontaneous combustion, atmospheric or climatic conditions (other than storms);
- detention, confiscation, destruction or requisition by customs or other authorities.
- Loss or damage caused by any consequence of war, invasions, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
- Loss or damage or in the incurring of a liability caused by or arising from radioactivity or the use, existence or escape of any nuclear fuel, nuclear waste, or nuclear material.
- Consequential loss or legal liability of any kind.
- Flood.
- Loss or damage caused by subsidence, landslip, erosion or earth movement (other than earthquake).
- Terrorism.
Â
Basis of Settlement
- Replacement value for household and commercial goods under 10 years old;
- Indemnity value for clothing, linen and the like, household goods over 10 years old and any other property stored;
- Archive records – the cost to replace or reinstate documents, but not the value of the information contained therein.
Â
General Conditions
The insurers are entitled to refuse to pay a claim without prejudice to any other right they may have under the Master Policy if you fail to comply with the following conditions:
- Take all reasonable precautions without delay to minimise the loss or damage and to prevent further loss or damage.
- If you have any queries in relation to the insurance product or benefit, contact Aon Risk Services Australia Limited ABN 17 000 434 720 AFS licence number 241141 on (02) 9253 7000 which is authorised to provide advice on general insurance products and any loss or damage.
Â
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact:
Super Cheap Franchise Pty Ltd, trading at Super Easy Storage, ABN 20 118 677 626.
contact@supereasystorage.com.au
Last updated 20 July 2020
Terms of Service
Storage Space
Super Easy Storage can only give an estimate over the phone based on information supplied by the customer. We highly recommend you visit the storage calculator on our website. We take no responsibility for the size of module/s ordered.
Storage Module Dimensions
Locker: 1.7m wide x 1.15m deep x 1.1m high
Mini Module: 1.7m wide x 1.15m deep x 2.4m high
Maxi Module: 1.7m wide x 2.3m deep x 2.4m high
Storage Charges
Storage fees will be billed monthly in advance. Payments are direct debit from your Credit Card, or Debit Credit Card (Visa, MasterCard). You will be required to read and sign our Storage Agreement; without this Super Easy Storage cannot collect and store your items.
Padlocks
We require all storage modules to be secured with a padlock. We can supply them at your cost or you can supply your own padlock (to fit a 7mm diameter hole).
Oversized and Heavy Items
We reserve the right to decline moving oversized items such as piano’s, billiard or snooker tables, slate or marble tables, etc. If you have these or similar items please inform us prior to your pick up. If necessary we may require that you arrange for these items to be moved into storage by the supplier or appropriate specialist.
Pick up of Your Items
Each service has a set period of time included; any additional time will be charged in 15 minutes increments.
Redelivery of Your Items
Your quote does not include redelivery of your Items at the end of your storage term. Please call us to discuss pricing for either Premium Delivery (we unload) or Self-Unload (you unload). You are also welcome to come and pick up your items directly from our warehouse.
Access
We require a minimum of 2-business days notice, access times are from 9:00am – 5:00pm Monday to Friday, and 9:00am – 12.00pm on Saturday. Access outside these times may be available by appointment only.
Late Fee’s
If for any reason your storage payment is declined and you have not given notice to our office that your payment will be delayed then you will be charged a late fee. If your payment details change, it is your responsibility to notify us of the new payment details as soon as possible.
Cancellation
To confirm your booking, we require a non-refundable deposit of $100.00 which can be paid by Credit Card or Debit Credit Card (Visa, MasterCard). This amount will be deducted from the first month’s storage bill. Should you cancel for any reason, your deposit is non-refundable. Time and date changes are permitted within 24 hours of your booking and there is no penalty charge.
Insurance
Super Easy Storage has full public liability insurance; however, we do not include contents or transit insurance. We can provide you with contents insurance for your stored items at an additional cost, or you can organise this through your home contents insurance provider. We do not provide transit insurance for your items while they are being loaded/unloaded or are in transit. It is recommended that you purchase separate Removals Insurance.